Frequently asked questionS
(FAQ'S)
Products and Payment Related
How do I search for a product?
It is super simple options to find item of your choice. Searching your favorite products or relevant category from unihstara.com given you on the home page search options. You’ll find a search bar at the top of the page. Just put the product name or your choose products and hit to search button.
Specific products list page will open. Then click on the desire product to open containing all details & specification by the seller.
Products search from “Shop by categories” mega menu
Follow these steps below to find out your relevant product or service. Searching the product in the relevant categories are so easy. On the unishtara.com page/app, click on the “shop by category” button, here you will find a mega menu, sub menu and then child menu. Choose your desired product and smoothly click from this attractive mega menu.
Cool, isn’t it! That’s all you may choice to buy a product.
Some issues while checking products at delivery time
For a byer it is necessary to confirm about the product before making a purchase!
Issues to be confirmed -
1. Physical fitness of Product: Examine Physical fitness of the product. Inspect for any damages or defects.
2. Functional condition: For any operational products, switch on to see they’re how fine functional.
3. Product expiration : Briefly check the expiration of the product by checking the original documents/papers from the seller.
4. Evidences: Ask to the seller for warranty card, receipt, box or slips.
5. Products Ad relevance: Be sure about the product matches the mentioned description of the Ad.
6. Genuine/ Fake products: Beware for any genuine/fake/replica products such as clone, first copy or else
7. Relevant questions about products: Remember to ask for all relevant questions about products from the seller.
Advance payment to seller?
unishtara.com strongly recommend not to pay seller in advance. If you have to must pay anything to the seller booked the product for you, be sure it is a nominal or small of amount.
Any amount of advance payment is the mostly common system adopted by fraud sellers to dominate buyers and rush them to go for full payments for products/services.
share Ad with friends
Now a days, someone can give even more visibility to their post by sharing through unishtara.com which gives the chance to show someone the posts to their friends.
It’s very simple:
Click on the ad/post after opening the Ad page then click on the top right “share” button a small dropdown window sharing link such as Facebook and some else will open. click on your chosen button.
What Payment Methods Are Accepted?
Till now Cash on delivery payment system.
Order & vendors
How do I place an Order?
To place a order first you have to register as user or customer. or you have the chance to social login by Facebook or Google which icon is just below the login/ register form.
After secure login dashboard will be open from your dashboard you can go to homepage or for product search can go just top search bar.Another place at homepage there top left an attractive mega menu, from here you can go to your desired product page.
just beside of below of your desired product a button "add to cart" just click on it then cart page will open. Then click on "Proceed to checkout" button "Checkout page will open, here put some important information which will not take more then one minute . You should read here "Terms and condition" and if you are agree then tick at the left side of "Terms and condition" which mean you are aggree with. Then smoothly click on " place order". Then the order details page will open. Another mail will be send to your email address. within 72 hours within Dhaka your product will at your door. Outside Dhaka it may need 5 to 7 days.
How Can I Cancel Or Change My Order?
It would be easy than refund/return policy. but immediately you have to mail at complain@unishtara.com
Do I need an account to place an order?
For security purpose both of our vendors, customers according to rules and regulations to avoid the illegal operation you must need to a secure login whether Bangladesh government or rules and regulatory administration can detect you if they need.
How Do I Track My Order?
soon you will be informed.
How Can I Return/refund a Product?
In case of problems with the product after receiving it(eg: product broken, torn, wrong size, product not working, product does not match with the picture, etc.) you can get the full price of the purchased product back subject to the following conditions.
1) You must mail to complain@unishtara.com within maximum 48 hours after receiving the delivery.
2) In case of refund, the product should be in a completely intact condition along with the box.
3) You must return the product to vendor’s shop/ office within 5 working days at your own risk. In this case unishtara.com will provide you all support.
4) If the price of the product is paid is more than the price written on site, then in case of extra price you have to register a complaint by mail to complain@unishtara.com within 48 hours. If your complaint is correct, the extra value you paid will be refunded within 10 working days of complain.
5) In case of advance (bkash/nagad/rocket) payment, if the product is not in stock or the buyer is not willing to take, the order will be canceled and the refund will be given to the number from which the advance payment has been made.
• Note:Our Complaints Team will call you for any complaints regarding products and services. We want to get you active on the phone until your complaint is resolved. If your contact number is not active, an alternative number must be active. You need to tell us the means of refund. If we do not receive any of your cooperation by phone or email within 15 working days, we will consider your complaint to be settled.
6. unishtara.com reserves the right to cancel your order at any time.Delivery will be subject to stock of the product. Due to unavoidable reasons, delivery of the product may take longer than the seller’s promised delivery time
Why does verified vendor?
To post any ad vendor must be verified. Verified vendor is whose documents has been verified by unishtara.com system.
For verification:
1. A vendor whose document/information are verified is called verified vendors.
2. The vendors have to submit their phone/mobile/social ID/mail/address because of securities which are essential for terms and conditions.
3. unishtara.com would verify the details.
Can I trust/depend on a verified vendor/seller?
The businesses mainly depend on trust under legal conditions. Verified vendors are serious to sell their genuine products. Anyone feel safe in transection with them. If anything goes wrong, buyer will be able to take necessary action using the personal details which was shared with authorities.Since the verified vendors have shared their personal details/information with unishtara.com, they can be trapped by police and other legal authorities if they would found to be hold fake/wrong product or doing any other fraud. In short, verified vendor means they are assuring a genuine seller and is selling a quality full product.
Does the information submitted by verified vendors/users are confidential?
Definitely unishtara.com can view the information of any verified vendors/sellers. It can only be shared with authorities and countries governments who approach the proper and valid notice to any effect.
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